To create a ticket, go to the Support section of our website/app, click Create Ticket, fill in the required details (issue type, description, contact info), and submit. You will receive a confirmation email with your ticket number.
Log in to your account, go to My Tickets, and you will see the status (Open, In Progress, Resolved). You will also receive updates via email.
Please include:
A clear description of the issue
Steps to reproduce the problem (if applicable)
Screenshots or error messages
Your account or order details (if relevant)
Our support team usually responds within 24 hours on business days. Urgent issues may be prioritized.
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+7). For premium clients, we also offer 24/7 support.
Yes, you can add more details or attachments by logging in to your account and updating the ticket directly.
Our team will keep you informed of progress and may provide a temporary workaround until a permanent solution is available.
Yes, for certain cases, our support team may provide remote troubleshooting through secure access tools (with your permission).
Once your issue has been resolved, you can mark the ticket as Closed from your account, or our team will close it after confirmation.
Once your issue has been resolved, you can mark the ticket as Closed from your account, or our team will close it after confirmation.
If your issue is not resolved to your satisfaction, you can request an escalation by replying to the ticket or contacting our support manager.
We currently accept credit/debit cards, bank transfers, e-wallets, and PayPal. Availability may vary depending on your region.
Yes, payments are usually processed in your local currency. If not available, charges will be converted automatically by your bank or payment provider.
Log in to your account, go to Billing Settings, and update your payment method or billing address.
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